The issue has now been resolved

Our network provider has confirmed that services are now returning to normal. Thank-you for your patience.

Customers should now be able to login successfully.

Whilst NCell is still unavailable, we have opened access to Nepal Telecom to ensure you still have access.

Our network provider has confirmed the partial outage is resolved. You should now be able to activate a new Free or paid package again. If you saw “We couldn’t activate your plan” earlier, please try again. If it still doesn’t work, contact support and we’ll help.

Firsty users are no longer able to purchase packages to Zambia.

We are seeing services return to normal.

In the event you are still experiencing connectivity loss, please restart your device.

We are continuously monitoring the service closely to ensure service availability and stability.